Healthcare Success Depends on You!

by Iris Grimm, The Balanced Physician

To excel in the highly demanding, ever changing health care market doesn’t simply require technical skills (clinical skills for health care providers; business skills for administrators, etc.); it equally requires self-management and interpersonal skills. A study by the Dale Carnegie Foundation revealed that 15% of our success is due to our technical skills and about 85% is due to our ability to lead and work with people and to manage ourselves effectively.

Our technical skills certainly need continual development, however, they are not necessarily the “one thing” that will make or break our career. In other words, our intellect, or IQ, is no longer the standard for success. A study of 95 Harvard students in 1940s who were followed into middle age demonstrated that those with the highest IQ scores did not have greater life satisfaction, the most happiness with family and friends, or the highest success in their career. We now understand that Emotional Intelligence, or EQ, has been found to be the better yardstick to measure success in both a professional and personal life.

So what characterizes successful professionals? The following six tips will help you become more effective, regardless what position you have.

1. Have a passion for what you do
Your true passion is that particular something you instinctively know will keep you fulfilled, an intense inner desire that makes you feel amazingly alive when you act on it. This energy and enthusiasm has a huge effect on the people around us and on the efficiency of our work. Individuals who feel passionate about what they do create more change and progress than people who perform their job only to receive a paycheck.

“Nothing great in the world has ever been accomplished without passion.”
– Christian Friedrich Hebbel

2. Control your stress
Stress can’t be eliminated from life – it will always be here! Part of stress is self-induced by thought patterns and behaviors; other types of stress are external and we can do little about it. Stress control is developing a certain awareness of internal and external circumstances and choosing to respond, rather than react.

“Life is a grindstone. But whether it grinds us down or polishes us up depends on us.”
– L. Thomas Holdcroft

3. Become an effective leader
In life – no matter what position we are in – we always have the choice to be a leader or to be a follower. Sometimes it is good to be the leader; sometimes it is good to be a follower.  Because many of us have no formal training in leadership, it is important to understand what it means to be a leader as well as how to mentor others to be leaders. Supporting the development of effective leaders is the key to success. The future of an organization and the quality of care and service provided to patients depends on the effectiveness of leadership.

“You must be the change you wish to see in the world.”
– Mahatma Ghandi

4. Master communication
Health care is a “relationship and people” business; its success depends on effective communication. When its process is fraught with error and messages are misinterpreted, communication wears us out and causes confusion, creating roadblocks that stand in the way of goals and missions. Communication only has power if we find a solution and move forward. Health care is based on human connection: communication is its foundation.

“Communication leads to community, understanding, and mutual valuing.”
– Rollo May

5. Develop your people
For teams to be successful they must develop a trusting and respectful relationship. A team gets stronger when good behavior is modeled, new team members are mentored, results are monitored, and good behavior is rewarded. By rewarding success, we develop individuals that focus on performance improvement. Effective leaders proactively develop team members and coach them to maximize their potential.

“People will exceed targets they set themselves.”
– Gordon Dryden

6. Invest in your personal growth
Devoting yourself to personal growth is a key ingredient for your success! After all, your outside world – the organization, the staff you work with, even your family – are always a reflection of your inside world. Personal growth equals change. To develop, we must often step away from comfort and welcome fresh and challenging experiences. Growth demands a temporary surrender of security: giving up familiar but limiting patterns, safe but unrewarding work, values no longer believed in, or relationships that have lost their meaning. Let them go; perhaps even sweeter rewards are waiting for you to create space for them in your life.

“Know thyself means this, that you get acquainted with what you know, and what you can do.”
– Menander

Iris Grimm is the creator of the Balanced Physician coaching and training programs designed to improve physicians’ leadership, performance, and work-life balance. She can be reached at 770-428-2334 or at

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